Privacy Policy

1.1 Personal Information

We may collect several types of personal information, including but not limited to:

• Contact information (name, email address, phone number)
• Account credentials
• Billing and payment information
• Profile information (profile picture, job title, company)

1.2 Video Content and Usage Data

When you use our AI video editing platform, we collect:

• Video files and content you upload for editing
• Editing preferences and settings
• Usage data (features used, time spent, actions taken)
• Analytics data about how you interact with our platform

1.3 Adobe Extension Data

As a listed extension on Adobe platforms, we may receive:

• Video content processed through Adobe integration
• User preferences and settings from Adobe applications
• Technical data related to Adobe plugin usage

All data received from Adobe integrations is treated with the same privacy standards and protections as outlined in this policy.

1.4 Technical Data

We collect technical information when you use our service, including:

• IP address
• Browser type and version
• Device information
• Cookies and tracking data
• Log information

We use the information we collect strictly for providing and maintaining our services:

• Providing and maintaining our video editing platform
• Processing and fulfilling your video editing requests
• Personalizing your experience within our platform
• Processing payments and managing your account
• Communicating with you about updates, features, and support
• Ensuring the security and integrity of our platform
• Resolving disputes and troubleshooting problems

Important: We do not use customer data for AI model training, algorithm improvement, or any other purposes beyond providing our core services.

We implement appropriate security measures to protect your personal information and video content:

• All data is encrypted during transmission using industry-standard TLS protocols
• Your video content is stored securely with encryption at rest
• We employ regular security audits and vulnerability assessments
• Access to your data is restricted to authorized personnel only
• We maintain secure backup systems to prevent data loss

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. Any transmission of personal information is at your own risk.

We are committed to protecting your privacy through automatic data purging:

• Automatic Data Purging: All customer data is automatically purged every 6 months to ensure full privacy and safety
• Uploaded source videos are retained for processing purposes only and are included in the 6-month purge cycle
• Processed/edited videos are included in the automatic purging schedule
• Account information and preferences are also subject to the 6-month purge cycle

You can request immediate deletion of your data at any time by contacting us at support@explainx.ai.

We do not sell, share, or use your personal information or video content for any purposes beyond providing our services. We may only share information with:

• Service providers who help us operate our platform (e.g., cloud storage, payment processors) under strict confidentiality agreements
• Legal authorities when required by law
• In connection with a merger, acquisition, or sale of assets (with continued privacy protections)

All third parties we work with are bound by confidentiality obligations and must implement appropriate security measures.

Depending on your location, you may have certain rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to correct inaccurate or incomplete information
• Right to delete your personal information immediately
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us at support@explainx.ai.

As a listed extension on Adobe platforms:

• We follow Adobe's security and privacy standards for extensions
• Data received through Adobe integrations is treated with the same privacy protections
• We do not share Adobe integration data with third parties
• All Adobe-related data is subject to our 6-month automatic purging policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

Your information may be transferred to and processed in countries other than the country in which you reside, where our servers are located. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy, including using Standard Contractual Clauses approved by relevant regulatory authorities.